What are your shipping policies?
- The majority of orders ship within 3 business days! Please let us know if your order is time sensitive.
- U.S. Shipping includes delivery confirmation through USPS.
- I have made every adjustment to try and reflect accurate shipping rates, but sometimes the calculated shipping will be high if you order 2 or more items. Please process your order as normal and I will reimburse any overage when shipping your package.
Do you offer returns and exchanges?
No refunds or exchanges unless there is visible damage, and the problem is reported within 15 days of being received. Returns will be mailed back at buyers expense.
I do try to adequately describe my work (colors, paper, size, etc) so you’ll know what you are receiving. Your monitor is probably different from mine, so you might notice color differences when you receive your print.
What happens if my address is incorrect?
We ship to the address specified in your order. If that address is incorrect or not a valid address and the product is returned to us, you have the option to pay for shipping again to a different address. Or we can refund you for the product, minus the original shipping charges. I hate it when this happens. Please double check to make sure your shipping address is correct.
Can I resell any of the items I’ve purchased?
All items, including clearance, are for your personal use only and not for resale.
If you are interested in reselling our products, please apply to be one of our Little Things Studio retailers. Click here to do it!
Do you offer local pickup in Nashville?
I am not able to offer local pickup. Please see this list of Retailers where you can find many of my products.
Will the items I ordered look the same in person?
The actual colors of the print may vary due to the settings on your monitor.
Do you take custom orders?
No, I do not take any custom orders. I do licensing work for companies, but personal custom work I am not available to take on.
Do you offer wholesale?
Yes we sure do! Please visit our Wholesale page for more information. I can’t wait to hear from you!
Why haven’t you used Great is Thy Faithfulness, How Great Thou Art, In Christ Alone or some other hymn?
There are some hymns that are not available to be used because someone else owns the rights. A hymn must be Public Domain, or I have to get permission before I can use it. My rule of thumb is that if it’s written before 1915ish, it’s safe to use. And there are some hymns I just don’t like. When you are this deep into hymns like I am, you’re gonna form some strong opinions.
Do you offer digital downloads?
No, I do not offer digital downloads. Everything I make is a physical product. My reasoning behind it is two things. First I like to be the one to pick the material the design is to be printed on. Y’all have no idea how many opinions I have about color and paper. HA! And the next is to protect my artwork. I am not comfortable with sending my files. Sadly there are companies that rip off artists all the time. And I just want to protect my artwork.
When do you reply to your emails? I’m waiting to hear from you.
As fancy and big as we may look, we are not Amazon. We do not offer 24/7 customer service. We work until 4:30 pm Central time most days and should respond to you by the end of the work day. We do take off Saturdays and Sundays. Sometimes I write back on Saturdays. But I don’t on Sunday. I take the day to rest.
I love working with good people that do good work.
- Lithographics, Inc., Nashville, TN
Lithographics is a family owned company in business since 1975. They have a reputation as one of the best printers in the country. I LOVE working with them. They take pride in their work. And they provide such personal service. Also FSC Certified!
- Orchard Street Press, Saint Francis, WI
Orchard Street Press is run by husband-and-wife duo Whitney and Julie Teska in St. Francis, Wisconsin. OSP is committed to environmentally friendly printing using phthalate-free plastisol and environmentally friendly soy-based biodegradable cleaners.
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