FAQ

Order by Friday, 12/16 to expect before Christmas or Order by Monday 12/19 to likely arrive by Christmas (choose 3-day select UPS)

Hello! Thank you for checking out our FAQ. We try and answer most of your questions here so you can get a quick response. If you can’t find the answer, please feel free to send us an email here.

SHIPPING
What is your shipping policy?
My order seems lost in the mail (i.e. no progress on the tracking OR saying not delivered). What do I do now?
My order was stolen. Now what?
My tracking number says delivered, but I can’t find it. Now what?
Do you ship internationally?
What happens if my address is incorrect?
Where is my shipping confirmation e-mail?
Do you offer local pickup in Nashville?

ORDERING
Do you offer returns and exchanges?
Can I leave a gift message?
Can we visit your Nashville studio?
Your website says out of stock on the tea towel I wanted to order? Will you be carrying them again soon?

PRODUCT QUESTIONS
Why haven’t you used a particular hymn?
Can I request a hymn to be made into a tea towel?
Will the items I ordered look the same in person?
Do you take custom product orders?

CUSTOMER SERVICE
How do I reach you?
When do you reply to your emails? I’m waiting to hear from you.

WHOLESALE
Do you offer wholesale?
Can I resell any of the items I’ve purchased?

DIGITAL PRODUCTS
Do you offer digital downloads?

 

REWARDS PROGRAM

PRODUCTION PARTNERS

SHIPPING:

Due to increased holiday postal volume, please allow for longer shipping times. Once the order has left our studio it is out of our hands. We ask that you contact the carrier (UPS & USPS) directly to get the most up-to-date information about your package. 

What is your shipping policy?

    • We currently ship every weekday (M–F)! We are getting your orders out as quickly as possible, but are experiencing some Covid-19 related delays. Please let us know if your order is time sensitive. 
    • You have a choice of shipping options between USPS and UPS. We include delivery confirmation on orders placed through USPS. A tracking email will be sent to you once your order has been shipped. Please see our notes above about possible shipping delays.

My order seems lost in the mail (i.e. no progress on the tracking OR saying not delivered). What do I do now?

  • Contact us and let us know the order is delayed.
  • Reach out to the postal carrier (either your local post office or your local UPS receiving center) to get a clear idea of what’s going on with your package. This helps them keep an eye out and can help resolve the problem quickly. Typically these orders eventually arrive but it can take a while.
  • If the order is ‘stuck’ for over 14 days*, we will ship you a replacement order with a return label so that should the first order arrive you can send it back to us.
  • Please let us know if the lost order arrives. If it’s past 21 days, we will file a claim with the UPS/USPS to try to get our money back and your help is vital in that process.

*Why 14 Days? This is the policy of the USPS/UPS during the holiday season. If you need it sooner, we can offer you a 10% discount and free shipping on the replacement order and include a return label.

My order was stolen. Now what?
This is so terrible. We hate this so much. When a crime occurs, it’s best to contact your local authorities. As for what we can do, we can help by providing free shipping and 10% off your replacement order’s price.

My tracking number says delivered, but I can’t find it. Now what?

This is so frustrating. In our experience, the most common answer is that the order was left at a neighbor’s house or a resident in the home brought it inside and forgot to let the customer know. Per UPS and USPS, here’s what they encourage you to do:

  • “If no one was available and a signature was not required, we typically leave the package in a secure location. Your driver indicates where the package was left on the Tracking Details page.”
  • “If your package says it was delivered to your location, please check around porches, at back doors, behind planters, or with other household members or the leasing/central receiving office if applicable. Have you searched in these locations?”

If the order is still not found, we will follow the following protocol:

  1. Contact us and let us know the order is delivered but not found. 
  2. You reach out to the postal carrier to get a clear idea of what’s going on with your package. This helps them keep an eye out and can help resolve the problem quickly.
  3. Once the order is not found for over 14 days*, we will ship you a replacement order with a return label so that should the first order arrive you can send it back to us.
    • Should the 14 days be too long to wait, we can offer you a reshipment at 10% off the original package cost, free shipping, and include a return label should the order eventually arrive.
  4. Please let us know if the missing order arrives. If it’s past 21 days, we will file a claim with the UPS/USPS to try to get our money back and your help is vital in that process. 


Do you ship internationally?
We currently ship to the US, Canada, and Australia. Please note that international orders may be subject to customs charges upon receipt.

What happens if my address is incorrect?
Your order will ship to the address specified in your order. If that address is incorrect or not a valid address and the product is returned to us, you have the option to pay for shipping again to a different address. If you prefer to not have it sent again we can refund you for the product, minus the original shipping charges. Please double check to make sure your shipping address is correct.

Have you shipped my order yet? Why haven’t I received a shipping confirmation email? We are seeing a lot of shipping confirmation emails be sent to spam or to your promotions folder (gmail). Please check to see if your shipping email went to either of these before contacting us.

Do you offer local pickup in Nashville?
We are not able to offer local pickup. Please see this list of fantastic Retailers where you can find many of our products.

 

ORDERING:

Do you offer returns and exchanges?
No refunds or exchanges offered unless there is visible damage and the problem is reported within 15 days of being received. Returns will be mailed back at buyers expense.
We try to adequately describe our products (colors, paper, size, etc) so you’ll know what you are receiving. Your monitor is probably different, so you might notice color differences when you receive your print, but rest assured Kate has tried to make them as beautiful as possible!

Can I leave a gift message?
Absolutely! On the Checkout page there is a box at the very bottom that says “Order notes”. Please enter your gift message there. We will handwrite your message out on a cute little card and put it in the package! Please keep your messages brief to expedite shipping. We don’t include an invoice in shipped orders for this reason. Your confirmation email that you receive after ordering serves as your receipt.

Can we visit your Nashville studio?
Due to Covid, our studio is closed to the general public. You can order with us online, or check out our list of retailers who have storefronts here.

Your website says Out Of Stock on the tea towel I wanted to order? Will you be carrying them soon?
If you can’t find a tea towel on our website, please check with any of our listed retailers to see if you can order from them. You can also sign up for a restock notification on a particular towel by visiting the item page and clicking the “Notify Me” button.


PRODUCT QUESTIONS:

Why haven’t you used a particular hymn?
There are some hymns that are not available to be used because someone else owns the rights. A hymn must be Public Domain, or we have to get permission before it can be used. Our rule of thumb is that if it’s written before 1915 or so, it’s safe to use. We also reserve the right of refusal to print particular hymns, because they aren’t something we want to sell. When you are this deep into hymns like we are, you’re gonna form some opinions about what you like and don’t like.

Can I request a hymn to be made into a tea towel, print, card, etc?
We are limited on the hymns we can use because of public domain, so many times requested hymns aren’t possible. Occasionally we will take suggestions or provide voting opportunities on our Instagram page @littlethingsstudio.

Will the items I ordered look the same in person?
The actual colors of the item may vary due to the settings on your monitor.

Do you take custom product orders?
Kate is not currently able to do custom product orders.

 

CUSTOMER SERVICE:

How can I reach you?
The best way to get a quick response is to reach us through email here.

When do you reply to your emails? I’m waiting to hear from you.
We respond to emails between 9:00 am and 4:30 pm CST most days and should respond to you by the end of the work day. We are closed Saturdays and Sundays and most major holidays for some time of play and rest. We will get back to you as soon as we can the following business day.


WHOLESALE:

Do you offer wholesale?
Yes we sure do. Please visit our Wholesale page for more information. We can’t wait to hear from you!

Can I resell any of the items I’ve purchased?
All items, including clearance, are for your personal use only and not for resale.
If you are interested in reselling our products, please apply to be one of our Little Things Studio retailers. Click here to do it!

 

DIGITAL PRODUCTS:

Do you offer digital downloads?
Currently, all products are physical, with the exception of gift cards. The reasoning behind it is two fold. First, I (Kate) like to be the one to pick the material the design is to be printed on. Y’all have no idea how many opinions I have about color and paper. HA! And the next is to protect my artwork. I am not comfortable with sending my work in a downloadable format. Sadly there are companies that rip off artists all the time and I want to protect my artwork.


REWARDS PROGRAM:

Questions about our Rewards Program?
Please click here.


PRODUCTION PARTNERS:
I love working with good people that do good work.

    • Lithographics, Nashville, TN
      Lithographics prints all of our paper products with excellence. In addition to being wonderful people to work with, they are committed to using sustainable manufacturing processes including using soy and vegetable based inks, having robust recycling practices and practicing responsible sourcing.
    • Cedar City House of Print, Mt. Juliet, TN
      Cedar City prints all of our tea towels and napkins in their Mt. Juliet studio.
    • Busy Beaver Button Co, Chicago, IL
      All of our magnets are made by the fabulous team at Busy Beaver in their Chicago-based, solar-powered facility.
    • Our tea towels are manufactured in Illinois using fair-trade certified and ethically produced fabric.