FAQ

 

 

Hello! Thank you for checking out our FAQ. We try and answer most of your questions here so you can get a quick response. If you can’t find the answer, please feel free to send us an email here.

SHIPPING
Are you shipping during Covid-19?
What is your shipping policy?
What countries do you ship to?
What happens if my address is incorrect?
Where is my shipping confirmation e-mail?
Do you offer local pickup in Nashville?

ORDERING
I can’t find a tea towel I thought you sold? Are you not selling tea towel sets anymore?
I ordered an item that was a pre-order. Now what?
Do you offer returns and exchanges?
What happens if I leave a gift message?

PRODUCT QUESTIONS
Why haven’t you used How Great Thou Art or some other hymn?
Can I request a hymn to be made into a tea towel?
Will the items I ordered look the same in person?
Do you take custom product orders?

CUSTOMER SERVICE
How do I reach you?
When do you reply to your emails? I’m waiting to hear from you.

WHOLESALE
Do you offer wholesale?
Can I resell any of the items I’ve purchased?

DIGITAL PRODUCTS
Do you offer digital downloads?
How do I receive my digital download?

DONATION FORM REQUEST

REWARDS PROGRAM

PRODUCTION PARTNERS

 

SHIPPING:

Are you shipping during Covid-19?
We are still shipping!

Due to COVID-19 and increased shipping volumes, the USPS is taking longer than usual to ship packages. Please anticipate an extra few days for an order to arrive after being shipped. 

What is your shipping policy?

    • We currently ship every Monday, Wednesday and Friday! We are getting your orders out as quickly as possible, but are experiencing some Covid-19 related delays. Please let us know if your order is time sensitive. 
    • You have a choice of shipping options between USPS and UPS. We include delivery confirmation on orders placed through USPS. A tracking email will be sent to you once your order has been shipped. Please see our notes above about USPS shipping delays.

What countries do you ship to?
We ship to the US, Canada, and Australia. Our Coloring Pages are available as downloads to countries outside our shipping options. 

What happens if my address is incorrect?
Your order will ship to the address specified in your order. If that address is incorrect or not a valid address and the product is returned to us, you have the option to pay for shipping again to a different address. If you prefer to not have it sent again we can refund you for the product, minus the original shipping charges. Please double check to make sure your shipping address is correct.

Have you shipped my order yet? Why haven’t I received a shipping confirmation email? We are seeing a lot of shipping confirmation emails be sent to spam or to your promotions folder (gmail). Please check to see if your shipping email went to either of these before contacting us.

Do you offer local pickup in Nashville?
We are not able to offer local pickup. Please see this list of fantastic Retailers where you can find many of our products.

 

ORDERING:

I can’t find a tea towel I thought you sold? Are you not selling tea towel sets anymore?
We are occasionally selling out of some tea towels because of supply chain issues caused by Covid-19. They are ordered and will be arriving as soon as they are printed. In the meantime, if you can’t find a tea towel on our website, please check with any of our listed retailers to see if you can order from them.

I ordered an item that was a pre-order. Now what?
We occasionally run a pre-order sale where we sell the item before we have it in stock. Typically this item will be on sale for a lower price during the pre-order phase. This allows us to have a certainty of sales and income, while offering you a lower introductory price for the item. If you’ve ordered other items, then your whole order will ship when the pre-order item becomes available. If there are items you need that are time sensitive then please order these in a separate order. We include an estimated ship date in the item description and often post updates on our instagram. Please note that we only do this when we have certainty of delivery. The item has already been designed and is in process with the printer. We only work with vendors we can trust and depend on to deliver us good products on an expected time frame.

Do you offer returns and exchanges?
No refunds or exchanges offered unless there is visible damage and the problem is reported within 15 days of being received. Returns will be mailed back at buyers expense.
We try to adequately describe our products (colors, paper, size, etc) so you’ll know what you are receiving. Your monitor is probably different, so you might notice color differences when you receive your print, but rest assured Kate has tried to make them as beautiful as possible!

What happens if I leave a gift message?
We will handwrite your message out on a cute little card and put in the package! Please keep your messages brief to expedite shipping.


PRODUCT QUESTIONS:

Why haven’t you used How Great Thou Art or some other hymn?
There are some hymns that are not available to be used because someone else owns the rights. A hymn must be Public Domain, or we have to get permission before it can be used. Our rule of thumb is that if it’s written before 1915ish, it’s safe to use. We also reserve the right of refusal to print particular hymns, because they aren’t something we want to sell. When you are this deep into hymns like we are, you’re gonna form some opinions about what you like and don’t like.

Can I request a hymn to be made into a tea towel, print, card, etc?
We are limited on the hymns we can use because of public domain, so many times requested hymns aren’t possible. Occasionally we will take suggestions or provide voting opportunities on our Instagram page @littlethingsstudio.

Will the items I ordered look the same in person?
The actual colors of the print may vary due to the settings on your monitor.

Do you take custom product orders?
Kate is not currently able to do custom product orders.

 

CUSTOMER SERVICE:

How can I reach you?
The best way to get a quick response is to reach us through email here.

When do you reply to your emails? I’m waiting to hear from you.
We respond to emails between 9:00 am and 4:30 pm CST most days and should respond to you by the end of the work day. We are closed Saturdays and Sundays and most major holidays for some time of play and rest. We will get back to you as soon as we can the following business day.


WHOLESALE:

Do you offer wholesale?
Yes we sure do. Please visit our Wholesale page for more information. We can’t wait to hear from you!

Can I resell any of the items I’ve purchased?
All items, including clearance, are for your personal use only and not for resale.
If you are interested in reselling our products, please apply to be one of our Little Things Studio retailers. Click here to do it!

 

DIGITAL PRODUCTS:

Do you offer digital downloads?
The only digital downloads we offer are the coloring books/pages. Everything else is a physical product. The reasoning behind it is two fold. First, I (Kate) likes to be the one to pick the material the design is to be printed on. Y’all have no idea how many opinions I have about color and paper. HA! And the next is to protect my artwork. I am not comfortable with sending my work in a downloadable format. Sadly there are companies that rip off artists all the time and I want to protect my artwork.

How do I receive my digital download?
Once your order is placed there will be a download link on the screen that you can click to download the coloring book. In addition, you will be emailed a link in your order confirmation or you can log back into your LTS account on the website and access a download link there. 

DONATION FORM REQUEST:
Please click here to fill out our donation form for consideration.

REWARDS PROGRAM:

Questions about our Rewards Program?
Please click here.


PRODUCTION PARTNERS:
I love working with good people that do good work.

    • Williams & Associates, Nashville, TN
      After many years we moved our screen printing to this fantastic printer in our hometown of Nashville. They are wonderful to work with and have been a great partner to help us get our MANY tea towels printed with their state-of-the-art equipment and top notch commitment to excellence.
    • Lithographics, Nashville, TN
      Lithographics prints all of our paper products with excellence. In addition to being wonderful people to work with, they are committed to using sustainable manufacturing processes including using soy and vegetable based inks, having robust recycling practices and practicing responsible sourcing.
    • Our tea towels are manufactured in Illinois.